About AIPSO

About AIPSO

AIPSO home office - Johnston, Rhode Island

    AIPSO is a management organization and service provider for various insurance industry groups responsible for administering the residual market. Being a nonprofit organization, the revenues AIPSO receives from automobile insurers generally cover only its operating costs. These costs are shared among the insurers on a market share basis for each of 49 states (as well as District of Columbia) in which AIPSO provides services. Many AIPSO services are provided directly to or on behalf of Governing Committees representing residual market mechanisms in each state. Service components are frequently subject to the prior approval of the respective state insurance regulators.
    AIPSO is a national organization of approximately 250 employees that serves local customer needs. Centralization and standardization are key to many AIPSO services because of inherent economies of scale and other efficiencies. However, the organization is based on customer focus and recognizes the need for flexibility in serving customer groups with diverse interests. Services are tailored to meet local state residual markets where appropriate. AIPSO's staff from its eight home office departments and six regional offices work together to serve the industry. While the home office is organized functionally, teams share responsibility for providing all services to AIPSO customers throughout the country.
    Our customers - the many and varied segments of the insurance industry - are the reason why AIPSO exists.  This customer base is continually challenging our organization to provide services at higher levels of excellence. In accepting these challenges, AIPSO's philosophy of serving the insurance industry is to respond to our customers' requests, while simultaneously focusing on efficient management and cost containment.
    AIPSO's mission is to provide high quality services for the insurance residual market at the lowest possible cost. AIPSO will build on its successes as a leader in helping manage the automobile insurance residual market.We will continually rise to the challenge of being a national organization that serves local customer needs. We will remain flexible and will proactively meet the needs of our divergent customer groups at both national and state levels.
    AIPSO values and listens to its employees, who are guided by our shared values of integrity, honesty, fairness, respect, teamwork, communication, and excellence. The leadership, innovative decision-making, flexibility, and commitment to customer service of AIPSO employees will continue to enhance our service to Governing Committees and other AIPSO customers.
    AIPSO's vision is to become and remain the service provider of choice for the insurance residual market. We will enhance the quality of the value added management, technical, and support services and we will pursue new opportunities which will benefit the insurance residual market.