As of May 4, 2026, Multifactor Authentication (MFA) is now required to access EASI.
All users must have their own AIPSO Producer Services account to sign in.
Shared or generic logins are no longer supported.
⚠️ Important: Users without an individual account will not be able to access EASI.
What you need to do:
- Register for an individual AIPSO Producer Services account if you have not already done so
- For Agency Office staff that is not the Producer of Record, set up a staff account
- Each User must complete MFA setup when logging into EASi
If you need assistance with account setup or access, please contact AIPSO Customer Service.
Obtaining Certificates of Insurance from National Specialty Insurance Company
This notice is a reminder that you are producers and not agents of the Hawaii JUP nor of National Specialty Insurance Company. As such, you do not have authority to issue Certificates of Insurance on HJUP business. If an insured requires a Certificate of Insurance, please submit an email request to CommercialAuto@aipservicing.com. Requests will be processed within 72 hours.
USPS Postmark Policy UPDATE
Effective December 24, 2025 the USPS updated its postmark rules. The update states that machine-applied postmarks reflect the date of the first automated processing, not when mail was dropped off, potentially shifting dates by days due to mail consolidation. This change will impact Plan applications and payments as the postmark standard now relies on this later processing date.
In order to ensure applications and payments are postmarked immediately, the USPS suggests users (1) request mail be hand stamped at the post office, or (2) send mail certified or registered or (3) send mail certificate of mailing.
Change in Commercial Automobile Insurance Procedure (CAIP) Servicing Carrier
Effective January 1, 2026, AIPSO Insurance Operations (AIO) will be replacing State Farm Automobile Mutual Insurance Company as the CAIP Servicing Carrier for the HJUP.
Applications submitted to the Plan with an Effective Date on or after January 1, 2026 will be issued and serviced by AIPSO Insurance Operations (AIO). AIO will issue and service the Plan’s commercial auto policies through a Fronting Company arrangement with National Specialty Insurance Company.
For Commercial Policies with an Effective Date on or after January 1, 2026, direct inquiries to:
AIPSO Insurance Operations
Phone: 855-224-2247
Email: CommercialAuto@aipservicing.com
Producers, please note there will be no changes to the current application process with this change in Servicing Carrier. Please refer to the guides under the Hawaii Plan Links for additional details regarding application processing.
Starting 10/1/24 AIPSO Insurance Operations (AIO) will begin Quoting HJUP Commercial Applications:
This is the new process for all HJUP Commercial risks with effective dates of October 1, 2024, or later:
- Producers must register for the Electronic Application Submission Interface (EASI) to complete an HJUP Commercial application.
- Once completed, applications and supporting documents should be emailed or faxed to AIO for quoting.
- AIO will return the completed quote to the producer.
- Once the quote is returned, the application must be completed in EASi and electronically submitted.
- All documents with deposit will be mailed to IC international:
Commercial HJUP
c\o IC International
420 Waiakamilo Road, Suite 412
Honolulu, HI 96817
Please note, the Commercial HJUP EASi Producer Guide, Quick Reference Guide and Demo recording located on this Plan site (https://www.aipso.com/Plan-Sites/Hawaii) will be updated to reflect this change.
Contact Information:
For questions about Producer Registration, EASi system, or the application submission process:
Phone: (877) 622-4776 Email: HJUP@aipso.com
For questions regarding a quote or to submit an application for quoting:
Phone: 855-224-2247 Email: Commercialquote@aipservicing.com
Mail your completed applications, supporting documents and premium payments to:
Commercial HJUP
c\o IC International
420 Waiakamilo Road, Suite 412
Honolulu, HI 96817
Contact information for AIPSO Insurance Operations
Private passenger: policy questions, billing, underwriting and claims
Phone: 800-827-6370
Underwriting: PAIP-AIO@AIPServicing.com
Billing: AIO-PAIPBILLING@AIPServicing.com
Commercial: Policy questions, billing, underwriting and claims
Phone: 855-224-2247
Email: COMMERCIALAUTO@AIPServicing.com