As of May 4, 2026, Multifactor Authentication (MFA) is now required to access EASI.
All users must have their own AIPSO Producer Services account to sign in.
Shared or generic logins are no longer supported.
⚠️ Important: Users without an individual account will not be able to access EASI.
What you need to do:
- Register for an individual AIPSO Producer Services account if you have not already done so
- For Agency Office staff that is not the Producer or Record, set up a staff account
- Each User must complete MFA setup when logging into EASi
If you need assistance with account setup or access, please contact AIPSO Customer Service.
Obtaining Certificates of Insurance from National Specialty Insurance Company
This notice is a reminder that you are producers and not agents of Kentucky Automobile Insurance Plan nor of National Specialty Insurance Company. As such, you do not have authority to issue Certificates of Insurance on Plan business. If an insured requires a Certificate of Insurance, please submit an email request to CommercialAuto@aipservicing.com. Requests will be processed within 72 hours.
USPS Postmark Policy UPDATE
Effective December 24, 2025 the USPS updated its postmark rules. The update states that machine-applied postmarks reflect the date of the first automated processing, not when mail was dropped off, potentially shifting dates by days due to mail consolidation. This change will impact Plan applications and payments as the postmark standard now relies on this later processing date.
In order to ensure applications and payments are postmarked immediately, the USPS suggests users (1) request mail be hand stamped at the post office, or (2) send mail certified or registered or (3) send mail certificate of mailing.
Contact information for AIPSO Insurance Operations
Private passenger: policy questions, billing, underwriting and claims
Phone: 800-827-6370
Underwriting: PAIP-AIO@AIPServicing.com
Billing: AIO-PAIPBILLING@AIPServicing.com
Commercial: Policy questions, billing, underwriting and claims
Phone: 855-224-2247
Email: COMMERCIALAUTO@AIPServicing.com